Last updated: September 12, 2026
Thank you for shopping at BoardGameGeekStoreShop. We aim to make shipping as simple and transparent as possible. Please read the details below before placing your order.
Where we ship
We currently ship to addresses within the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international destinations at this time. Orders placed from outside our service area may be cancelled and refunded in full.
Order processing
Orders are processed Monday through Friday, excluding federal holidays. Most orders are prepared and handed to the carrier within 1–2 business days after payment is confirmed. If an item is temporarily out of stock, we will contact you by email before cancelling or adjusting the order.
Delivery time
Once your order leaves our warehouse, delivery within the contiguous United States normally takes 3–5 business days. This estimate is provided by the carrier and is not a guaranteed delivery date. Delays caused by weather, carrier volume, or incorrect addresses are outside our control.
Shipping cost
Standard shipping is free for all orders shipped within our service area. There are no minimum order requirements and no hidden handling fees. The price you see at checkout is the final price for shipping.
Carrier
We select a reliable logistics carrier that meets our delivery standards for each order. Because we may use different carriers depending on destination and package size, we are not able to guarantee a specific carrier at the time of purchase. A tracking number will be emailed to you as soon as it is available.
Tracking
You will receive a shipping confirmation email with tracking information once your order has been dispatched. If you do not receive tracking within 3 business days of ordering, please contact us at info@boardgamegeekstoreshop.com.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply in such cases.
Questions
If you have any questions about shipping, please email us at info@boardgamegeekstoreshop.com or call +1 786-395-8531 during our service hours: Monday – Friday, 9:00 AM – 6:00 PM (ET).