Contact Us

Last updated: September 12, 2026

We want it to be easy for you to reach us. Whether you have a question about an order, need help with a return, or just want to ask about a product before buying, our customer service team is here to help.

Please use the contact details below. We are a real business based in Miami, Florida, and we respond to every message we receive.

Customer Service Contact Information

Email: info@boardgamegeekstoreshop.com
Phone: +1 786-395-8531
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Closed: Saturdays, Sundays, and U.S. federal holidays

Email is the fastest way to reach us. If you call outside our service hours, please leave a voicemail with your name, order number, and a brief message. We will return your call on the next business day.

Mailing Address

BoardGameGeekStoreShop
16406 SW 101st Ter
Miami, FL 33196
United States

This is also our return address. If you are sending a return, please contact us first so we can authorize it and provide instructions. Unauthorized returns may be refused or delayed.

What We Can Help You With

Our team handles a wide range of questions. Below are the most common topics and how to get the fastest answer.

Order status and tracking
If you have not received a shipping confirmation email within 3 business days of placing your order, contact us with your order number. We will check the status and send you tracking information if it is available.

Shipping questions
We ship to the contiguous United States only. Standard shipping is free. Orders are processed in 1–2 business days and normally delivered in 3–5 business days after dispatch. If your package appears delayed, contact us and we will help investigate with the carrier.

Returns and refunds
You may return eligible items within 30 calendar days of delivery. Items must be unused and in their original packaging. Return shipping is free, and there are no restocking fees. Refunds are processed within 1–2 business days after we receive and inspect the return, and may take an additional 7–10 business days to appear on your statement depending on your bank or payment provider.

To start a return, email us with your order number and the reason for the return. We will reply with return instructions within 1–2 business days.

Damaged, defective, or wrong item
If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery. Include your order number, a short description, and photos if possible. We will arrange a replacement or a full refund at no cost to you.

Payment questions
We accept Visa, MasterCard, and PayPal. All prices are in U.S. dollars. If you have a question about a charge, a declined payment, or a refund, contact us and we will look into it.

Product questions
If you want more details about an item before ordering, such as dimensions, contents, or compatibility with a specific game, email us and we will do our best to provide accurate information.

Wholesale, partnerships, and other inquiries
For business or partnership inquiries, please use the email address above and include a clear subject line so your message is routed correctly.

Before You Contact Us

To help us resolve your issue quickly, please include the following information in your email or have it ready when you call:

• Your order number (if your question is about an order)

• The email address used to place the order

• A brief description of the issue

• Photos, if the issue involves damage, a defect, or a wrong item

• Your preferred contact method and the best time to reach you

Including these details helps us avoid back-and-forth and speeds up the resolution.

Response Time

We aim to respond to all emails and voicemails within 1–2 business days. During peak periods, such as holidays or major sales, responses may take slightly longer. We appreciate your patience and will always get back to you.

If you have not heard from us after 2 business days, please check your spam or junk folder, as our reply may have been filtered. You are also welcome to follow up by phone during service hours.

Service Limitations

Please note the following so you know what to expect:

• We provide customer support in English.

• We do not offer in-person pickup or walk-in service at our Miami address. It is a mailing and returns address only.

• We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses.

• We cannot change a shipping address after an order has been dispatched.

If your question is not covered here, please contact us directly. We would rather hear from you than have you guess.

Contact Summary

Thank you for shopping with BoardGameGeekStoreShop. We look forward to helping you.